Congratulations to Crystal D’s Q3 WOW Champs!

    Crystal D isn’t just a company that produces awards and gifts for others — we also practice recognition and appreciation with our own employees, who we call Memory Makers. We have a variety of programs in place to highlight our people for the ways they contribute, carry themselves and serve our customers.   

    Every quarter we spotlight five Memory Makers nominated by their peers for living out our Core Values. Congratulations to the WOW Champs for the third quarter, as announced this week!  

    Here’s who they are and some of the kudos they received.

     

    Sarah Production

    Core Value: Integrity — “I do what I say I will do.” 
    “Sarah has a keen eye for the small things. In every mask she produces, she looks through all the etching lines and knows when something will work or not. She doesn’t cut corners and makes sure that each mask she makes will be etchable and immediately brings back make to art to update the art.”

      

     

    Brian Customer Service

    Core Value: Quality — “I have the unyielding persistence to improve.” 
    “Brian is doing a tremendous job at leading his Customer Service team to success. Anytime we have issues that need solving that may be above an order entry or order manager skill level, Brian steps in and makes sure he sees the issue through to a positive outcome. He is a master in that department.”

     

    Odessa — Production

    Core Value: Commitment — “I am committed to the ongoing viability of the company.”  
    “You can always count on Odessa to get a task done, no matter how crazy the days been or how many directions she’s been pulled in. You can also count on the fact that if something isn’t right, she’s going to make it known. If stuff isn’t flowing smoothly and she has an idea on what could fix it, even if it makes someone mad or steps on toes, she’s going to speak up so that the work can be done more efficiently. She’s reliable and she’s passionate about her job and will always do what needs to be done to provide the WOW Effect.”

      

    Natalie — Marketing

    Core Value: Respect — “I treat others the way I want to be treated.” 
    “Day in and day out, Natalie lives Respect. She is an amazing listener and is often seen connecting with fellow Memory Makers. People are drawn to Natalie and her caring demeanor. I routinely check in with Natalie to get her take on how the team’s vibe and culture are doing. She listens intently and offers opportunities to increase engagement and ensure I’m delivering the right experience for our team.”

     

    Adam — Subsurface

    Core Value: Passion — “I have the burning desire to achieve, in all I do.” 
    “Adam embodies the Passion value no matter what is thrown his way. His passion, great ideas, and dedication to having fun along the way have been so wonderful to see. I trust him completely to WOW everyone in the room. Adam, I am so very grateful for the huge role you play in making WOW Day come alive for the Memory Makers. You have such a talent and passion for people; you are a leader in word and deed. You bring the fun, the humor, and the heart to everything you do. I hope you know how much we appreciate you. Thank you for everything you do!”

    Survey says: Working with Crystal D is simple, easy & fast! 

    Your customers rely on you for the best solutions for their awards and gifts, and you rely on Crystal D to help with ideas and designs. We’re honored to be your go-to supplier, and we aim to make the process as simple, easy and fast as possible.  Our most recent Voice of the Customer survey left us feeling proud and grateful. 
     
    Here are a few examples of what our customers said.   

     
    “Crystal D makes us look great and makes our job easier. The customer support before and during the order is some of the best in the industry!”  

     

    “The communication offered from the time the order is placed until the order has shipped has been amazing!  I never have to worry about ‘not knowing’ the status of my order.” 

     

    “I am always WOWed by the quick response times and ease of ordering, approving proofs and receiving tracking for shipped items.” 

     

    “Easy to shop, easy to order from, and extremely responsive.” 
     

    We are honored to earn our customers’ appreciation and repeat business. For assistance with product selection, customization ideas, questions and quotes, contact us at (800) 544-1131 or email sales@crystal-d.com.       

    Customized awards that ship out in two days or less? Crystal D says yes.

    Need awards fast — but also need them to be beautiful, personalized and special? Crystal D’s Quick Ship Awards gallery means we can say yes to all of the above.

    We have more than 120 top-quality awards and gifts available for quick shipping, which means they’re on their way in just 1-2 days after art approval. This makes it easy to fulfill fast-turnaround requests with made-to-order items that your customers (and their recipients) will love — and they’ll never guess how fast yet meticulously they were crafted.

    We love sharing examples of what’s possible to have in your hands in less than 48 hours! (Click to view details!)

    When you work with Crystal D, you can cross worrying off your list, trusting that every Quick Ship Award is perfectly customized to your customers’ tastes — and perfectly timed to their deadlines, with order tracking information to keep you informed every step of the way.  Our Customer Solutions Specialists are here to assist with product selection, customization ideas, questions and quotes. 

    Browse our selection by visiting Crystal-D.com and clicking “Quick Ship” at the top left.

     

    Elegance Award

    Capricorn Global Award

     

    Coventry Diamond Award

    Acclaim Award

     

    Malibu Award

     

    Corporate awards season: 3 easy ways to prepare

    In addition to it being fall (who doesn’t love all things pumpkin-spice-latte?), it’s also the kickoff of awards season! Whether your event is in two weeks or two months, it’s time to take two minutes to plant the seed with customers about celebrating their people — something Crystal D believes in doing for its own people, as well as for yours.

    Whether you’re a distributor, a promotional products consultant or a trophy shop owner, customers will appreciate you reaching out to start planning the awards they’ll need for their upcoming events. Crystal D is here for you to make ordering simple, easy and fast. (We might also say FUN!)

    Here’s how to get award orders in the pipeline now … and help avoid a rush later.

    1. Record check! Look at orders placed in past years and reach out to those contacts. This proactive approach serves as a reminder, gives them time to get any necessary funding approvals in order, and makes re-orders a breeze.
    2. Share some of your favorite projects! Use social media and email newsletters to drum up interest and keep a few samples on hand to show people in person. Remind them that you are their go-to guide for customized crystal awards, and they can relax knowing every piece will be beautiful, on budget, accurate and on time. With more than 1,500 awards and gifts, and countless combinations of customized imprint options, you can guarantee recipients — and your customers — will say “Wow.”
    3. Contact Crystal D for exclusive pricing and online order tracking. If you’re not yet in our system, create an account today. When you work with Crystal D, you can expect the highest-quality awards, as well as:
      • Free setups
      • Free personalizations*
      • Free art charges*
      • Free virtuals (realistic renderings of what each award will look like)
      • Free copy changes

    We have industry-leading customer satisfaction and it shows. Reach out to us and our Memory Makers will make this awards season a winning one for you!

    *See our FAQs for details. 

    Crystal D honors its employees for their years of service, achievements, values-driven behaviors and more!

    Memory Makers hit the links for years-of-service celebration 

    Fore!  
     
    Many of us Memory Makers won’t make headlines for our skills on the links, but we are the masters at knowing how to celebrate!  

     

    It’s something we do every day as we turn emotions into memories by creating awe-inspiring awards and gifts. It’s also something deeply woven into who we are as a company.  

     

    We are in the business of recognizing people, and every fall we set aside a day to herald our own people for their dedication, commitment and contributions — especially those who have hit noteworthy milestones in their years of service.   

     

    Congratulations to this year’s honorees!  

     

















     

     

    Survey says: Our customer service rocks!

    Oct. 7 to 11, 2024, is National Customer Service week, a perfect time to give a shout out to the best in the business! Our Memory Makers, the folks behind the orders for our crystal awards and gifts, support thousands of customers every year. We know that making memories starts with these individual interactions, and we want every experience with Crystal D to be a positive one! 

    In our last Voice of the Customer survey, the support provided by our customer service and sales teams stood out as a deciding factor when purchasing crystal awards and gifts. Many of the 200 respondents mentioned Crystal D employees by name and thanked them for providing smooth and timely service, partnering with them to make complicated orders easy, and being both proactive and responsive.   

    Thank you to our customers for taking the time to recognize our Memory Makers — and thank you to our Memory Makers for delivering on our promises of simple pricing, easy ordering and fast production. We are grateful for our team and for the dedication and heart they put into their work every day.  

    Here are some of the kudos they received. We loved hearing these and so many other wonderful comments! 

     

    • “In my experience, Crystal D’s customer service is ‘The WOW Effect.’ I’m consistently impressed with their speed, willingness to help, easy-to-navigate website, and easy-to- use automated ordering system.  It’s always a seamless process when I place an order.”  

     

    • “Crystal D will guide you through every step of the sale and order. The proofs are great and accurate. They make complicated orders easy. They have a solution for every budget. They have good stock and are on time!” 
       
    • “Personally, I think Crystal D is a top-of-the line vendor! Brenda (who is wonderful!) and anyone else I’ve dealt with has been great! From our side as a distributor, we know everything is being handled and produced at the highest standards! Every time! Our customers for whom have ordered your products LOVE them!!! The WOW Effect is for real!!!  The WOW Effect means repeat business!”  
       
    • “Great customer service from start to finish.”
          
    • “I love how easy everyone at Crystal D is to work with and how invested in my projects and customers they are.”  
       
    • “I can call Tawauna and give her a very brief description of what my customer is looking for and she gets right back to me with options, details, pricing, etc. She’s quick, thorough and follows through.”  

     

    • “Your sales team is the very best to work with.” 

     

    • “I have had nothing but great service and dedication from the Crystal D team. I have been buying from you for over 10 years now … probably longer.  The best ever!!”  

     

    Corporate awards season is here! Let us help you with product selection, customization ideas, questions and quotes. Contact us at (800) 544-1131 or email sales@crystal-d.com.      

     

    Crystal D restructures sales team, announces new territory sales contacts

    Sept. 19, 2024 – ST. PAUL, Minn. – www.crystal-d.com – Crystal D, the leading supplier of crystal awards and gifts, has restructured its sales organization to provide faster and more personalized service.

    The new structure, in effect now, includes five sales territories (up from four) and updated territory assignments for its solutions specialists, formerly known as account managers.

    “Crystal D made these changes so our sales team can serve our customers even more quickly as we head into fall and winter, making working with us simple, easy and fast,” said Bridget Dahlgren, executive vice president of marketing and sales.

    “We know how important responsiveness and speed are, and our expert solutions specialists are better positioned than ever to meet our customers’ needs and exceed their expectations. Let us work for you to support your business!”

    Contacts by territory are:

    • Tawauna Garner: Midwest
    • Leelam Sukhram: Central
    • Mike Pooler: Northeast
    • Gary Rinehart: Southern
    • Colby Kiger: Western

     

    About Crystal D
    Crystal D (www.crystal-d.com), leader in crystal awards and gifts, has been delighting recipients with the highest-quality recognition products for more than 30 years. We are known as the Home of “The WOW Effect” ® because every item is designed and hand-crafted by our artisans in St. Paul, Minnesota, and this meticulous attention to detail turns the emotion of a recognition experience into a lasting memory. Crystal D offers over 1,500 innovative and elegant awards and gifts, guarantees an industry-leading production time of just six to eight days after art approval, and has earned five-star status for our customer service. Contact us at (800) 544-1131 or email sales@crystal-d.com. Interested in joining our team of Memory Makers? Visit Crystal-d.com/careers.

    Crystal D team packs meals, feeding 100 children for a year 

    Giving back is core to who we are at Crystal D, and every year our Memory Makers volunteer to pack nutritious meals for hungry people around the world. This month, we worked together to support those in need in Haiti.  

    Our employees look forward to this annual event at the Feed My Starving Children (FMSC) facility in Eagan, Minnesota. The goal was to pack one box per person, and in true Crystal D fashion, we went above and beyond … and more than doubled that amount!  

    Together, as a team of 77 volunteers, this year we packed 169 boxes, which equates to 36,504 meals — enough to feed 100 children for a year.  

    About Feed My Starving Children 
    FMSC is a nonprofit organization based in Minnesota that packs meals and sends them to people in 70 countries. More than 90% of total donations are spent directly on meal production. 

    Volunteers prepare three different formulas, each scientifically developed to meet the needs of various recipients. MannaPack Rice is for general distribution, MannaPack D is for those with digestive problems, and Manna Pack W is for weaning infants.  

    To get involved with FMSC through meal packing opportunities or financial support, visit https://www.fmsc.org/Get-Involved.  




     

    Survey says: WOW! 

    What does The Home of “The WOW Effect” ® mean? We asked over 200 of our customers to weigh in through our Voice of the Customer survey.  

    For Crystal D, it means the recipients of our awards and gifts are so blown away by the quality and meaning behind them that they can’t help but say, “Wow.” 

    For our customers, it means they are continually WOW’d by our attention to detail and the ease of doing business with us. It’s something we appreciate hearing, as we always strive for their interactions with us to be simple, easy and fast.  

    Here’s a sampling of what customers told us. 

    • “I love Crystal D and I am sure they mean ‘The WOW Effect’ is because of the impression the awards make. Which they do. But the ‘WOW’ to me is the quality of the item and the impeccable customer service.” 
    • “You look at the finished product and can’t help but say ‘Wow!’ when you see it! Crystal D has unusual pieces that are beautifully crafted.” 
    • “When my customers open that box when they are picking up their award, the first response is usually, ‘WOW, that’s amazing.’” 
    • “Our customers are always blown away by how beautiful the awards are when they receive them.” 
    • “Every piece that I receive from Crystal D ‘wows’ me with the quality.” 
    • Extraordinary awards that are truly WOW worthy.” 
    • “The ‘WOW Effect’ for me equates to a spirit of excellence which entails excellent customer service, attention to detail and always going above and beyond to make sure their customer and their customer’s customer is satisfied!!” 
       

    We invite you to learn more about the survey! For assistance with product selection, customization ideas, questions and quotes, contact us at (800) 544-1131 or email sales@crystal-d.com.     

    Crystal D benefit helps families kick off the school year

    As summer wound down, a very special Crystal D employee benefit ramped up!  

    Our school sendoff program encourages parents to be with their grade school-age children as they head out for the first day of school. These moments are emotional and it’s important for families to experience them together.  
     
    “I can’t believe we work at a place that prioritizes family in such a big way. I say I’m lucky, every week, and it’s always true,” said Travis Brynness, Crystal D virtual production artist. 

    The program provides paid time off and allows employees to be relaxed, present and focused on their kids on this special occasion — not worried about being late for work or losing compensation. Grandparents are also welcome to participate! 

    Here are some of our Memory Makers’ students at their school sendoffs. We wish you all an amazing year!